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SHIPPING/DELIVERY

 

 

DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?

We are able to ship GLOBALLY and shipping is either FREE in most cases or very inexpensive!


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery. If your order hasn’t arrived in the estimated delivery times, please contact our support team at contact@smartkitchen-kc.com If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

HOW CAN I TRACK MY ORDER STATUS

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

 

MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "4 WEEKS" WHY?

Please note that these are estimated delivery times only, therefore Smart Kitchen K&C is not guaranteeing delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. We are not responsible for any duties or local customs regulations that may be imposed.

While some parcels can arrive early, some others may experience shipping delays. If it does not arrive by 60 days from the date of the original order, we can help reship your order or offer you a full refund - guaranteed!

 

WHAT ABOUT POSSIBLE CUSTOM FEES?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you that may cost the custom fees when the products arrive to your home country.

 

I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKED A WRONG SIZE/VARIANT! CAN I CHANGE IT?

If you need to modify your shipping or delivery information, purchase item after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, purchase item cannot be modified once the order has already been shipped.

Please fill in your address correctly and pick your right purchase item. Otherwise, it will cost you extra money to resend the package to you. 

 

Cleaning Tools

Cleaning Tools

+ Online Store

6

Small Kitchen Appliances

Small Kitchen Appliances

+ Online Store

10

Food Storage

Food Storage

+ Online Store

4

Kitchen Gadgets

Kitchen Gadgets

+ Online Store

20

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